Professional Standards

Policies & Concerns

The LIFE-FORCE Organisation abides by the BACP Ethical Framework for the Counselling Professions.

Working to excellent clinical standards is of prime importance to LIFE-FORCE. As such our policies and procedures have been carefully developed for the purpose of achieving this aim. All our Team Counsellors and Students on Placement are fully informed of these requirements, the implementation of which is the foundation of the Organisation being able to maintain excellent professional standards.

One important way that we monitor the Service is to find out from our clients how their experience has been. All clients are asked to complete an online Client Feedback Form at anytime during their therapy and we appreciate all feedback received. At our last Annual Report our Counselling Service recorded that overall 97% of our clients would recommend the service to others. We are constantly striving to improve and develop what LIFE-FORCE can offer to anyone wishing to use our therapy services.

As an Organisation we aim to provide the highest quality of service and therefore take any concerns or complaints seriously. If a client feels unhappy with any aspect of our Counselling Service then they are encouraged in the first instance to raise their concerns with their counsellor. If the client remains unhappy then they can raise a concern ideally in the first instance by following the Concerns Policy for Service Users or make a formal complaint by following the Complaints Procedure for Service Users and Members.

Please click HERE for Raising Concerns and/or Complaints Chart (PDF)

Please click HERE for Concerns Policy for Service Users (PDF)

Please click HERE for our Complaints Procedure for Service Users and Members (PDF)

Please click HERE for our Equal Opportunities and Anti-Discrimination Policy (PDF)

Please click HERE for our Confidentiality Policy (PDF)